auto-detect new articles that are added

the intercom content integration used to be able to auto-detect new articles when they were added to a collection. this seems to not be working now. For all content integrations, HelpShelf should be able to auto-detect when a new article is published, and add it to the user's site.
Was this article helpful?

Still puzzling over something?

The agent has read this article — and everything around it. Ask a follow-up and it answers in seconds.